1. Admission Policy:
Objective: Ensure a fair, non-discriminatory, and systematic admission procedure.
Procedure:
Screen and assess the immediate needs of the individual or family.
Prioritize based on urgency, with special consideration for families with children, the elderly, and persons with disabilities.
Maintain a waitlist system for periods of high demand.
2. Resident Code of Conduct:
Objective: Foster a safe, respectful, and harmonious environment for all residents and staff.
Procedure:
Clearly outline expected behaviours, including respect for others, cleanliness, and cooperation.
Establish consequences for breaches, such as warnings, mediation, or, in severe cases, eviction.
3. Privacy and Confidentiality Policy:
Objective: Protect the personal and private information of all residents.
Procedure:
Store personal documents and records securely.
Limit access to only authorized personnel.
Never disclose resident information without explicit consent, except where required by law.
4. Health and Hygiene Standards:
Objective: Maintain a clean and healthy living environment.
Procedure:
Conduct regular cleaning of communal areas.
Provide access to hygiene facilities, such as showers and laundry.
Schedule periodic health check-ups or screenings.
5. Safety and Security Measures:
Objective: Ensure the physical safety of residents and staff.
Procedure:
Install security systems, such as cameras in communal areas.
Employ trained security personnel.
Conduct regular safety drills and provide residents with safety guidelines.
6. Complaint and Grievance Redressal:
Objective: Address concerns and disputes effectively.
Procedure:
Establish a clear chain of command for reporting issues.
Ensure timely investigation and resolution.
Maintain an open-door policy for residents to voice concerns.
7. Exit and Follow-Up Policy:
Objective: Support residents in transitioning out and prevent recurrence of homelessness.
Procedure:
Provide assistance with job placements, housing searches, or skills training.
Schedule follow-up check-ins post-exit to monitor well-being.
Collaborate with community support services for long-term assistance.
8. Non-Discrimination and Inclusivity Policy:
Objective: Uphold the dignity and rights of every individual, regardless of race, gender, religion, or background.
Procedure:
Train staff in cultural sensitivity and inclusivity.
Ensure accessibility features for persons with disabilities.
Regularly review policies to ensure they are equitable and inclusive.
9. Staff Training and Development:
Objective: Equip staff with the skills and knowledge to effectively support residents.
Procedure:
Organize regular training sessions on topics like crisis intervention, mental health support, and first aid.
Encourage staff to attend conferences or workshops relevant to homeless support.
10. Volunteer Management:
Objective: Efficiently incorporate and manage the contributions of volunteers.
Procedure:
Screen and train volunteers before placement.
Assign a staff liaison to coordinate and supervise volunteer activities.
Recognize and appreciate the efforts of volunteers periodically.